Returns & Exchanges

At Urns, we understand the importance of finding the perfect resting place for your loved one and offer a 30-day return window for all unused, non-personalized products. If you are not completely satisfied with your purchase, our team is here to ensure a respectful and seamless exchange or refund process.

1

Initiate Your Request

Contact our compassionate customer support team via email or phone within 30 days of delivery to receive your Return Merchandise Authorization (RMA) number and specific shipping instructions.

2

Prepare the Package

Carefully place the unused urn in its original protective inner lining and sturdy outer packaging to ensure it is not damaged during transit back to our facility.

3

Ship the Item

Affix the provided return label to the outside of the box and drop it off at any authorized carrier location, keeping a copy of your tracking number for peace of mind.

4

Inspection and Refund

Once our artisans inspect the returned item to verify its condition, we will process your full refund or dispatch your replacement within 3 to 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing